Before I purchased the tickets it was clearly stated the bus goes through Poland and will arrive at 5 am to Brno. However they took us through the Hungarian border and I had to spend 19 hours for travelling. Why no one informed us before the trip? When we called to customer care on 775 300 611 - lady dropped the phone down and they explained they always go that way. I was late for school because of incorrect information of that carrier. Very dissappointing!
Good standard :)
Normal
Price was not suitable to service but i would like to appreciate the driver. He was so incredibly nice and kind. He was friendly, helped me and called me when arrived to Ostrava. Five stars for the driver :)
Actually it was quite a good trip. I was travelling from Lviv to Krakow, we reached Krakow 2h before our plan BUT! WI-FI didn't work, there was not enough plugs in the bus for everyone. The movie that they put on during the journey was so laud that we couldn't sleep.
OK
Good
Nothing special
Everything was fine and the seats are quite comfortable. Only some late arrival that's all.
vse bylo neploho, tolko avtobus ne tot 4to na kartinke, a drugoy marki i postarwe
Do not miss promotions, discounts and other interesting INFOBUS offers. Sign up for the newsletter and travel with us cheaper!
Hello, Arthur.
We are very sorry that the trip was uncomfortable for you.
We are currently clarifying with the carrier the situation regarding the transit country and the correction of schedules.
Sincerely, INFOBUS!
Hello, thank you for the prompt respond. My mum sent you a complaint email with more details about the incident. However, nobody replied back yet. She spoke to infobus agent on the 02.12.21 and she told to send an email.
Yes, we have got the complaint and have already answered to the pointed mail.
Sincerely, INFOBUS!